Informations sur les abonnements Pro
Your contract partner
When subscribing to Pro, a contract with the following party is formed:
Outdooractive AG
Missener Str. 18
87509 Immenstadt
Phone: +49 8323 8006-0
Email: support@outdooractive.com
Registry court, registry number: District Court Kempten, HRB 15575
VAT ID according to §27a UStG: DE 261707005
Outdooractive Aktiengesellschaft
Chairman of the Supervisory Board: Mathias Pauli
CEO: Hartmut Wimmer
Ordering process, contract conclusion
If a user wants to buy a Pro subscription from the platform, the binding order can be placed on the according registration page on the platform or in the App Store/Google Play Store via the app of the supplier. Regarding the purchase in the App Store, the Apple GCT complement the following conditions. Regarding the purchase in the Google Play Store, the Google Play Store GTC complement the following conditions.
For purchases on the platform of the provider the following terms apply: If the user has decided to subscribe to either Pro or Pro+, he or she needs to click the button [Pro membership] or [Pro+ membership] and is redirected to the “Choose payment method”-page. This page displays the total price of the subscription order. The choice can be undone by clicking the [X]-button. To conclude the purchase, the user has to choose a payment method. According to the chosen payment method a user has to either enter his or her credit card information and click [buy] or is forwarded to PayPal. Here the contract with the confirmation of the payment instruction is legally drawn up by Paypal. Moreover, there is a possibility to cash a voucher by entering the voucher code and click [redeem]. The value of the voucher is subtracted from the total price. For a possible rest amount the user has to choose a payment method following the abovementioned instructions.
The provider saves the contract text and is required to send the order details, an invoice and the company’s terms and conditions to the user. The user can view his / her past orders in his / her profile at all times.
Statutory Warranty Rights
Towards customers the statutory warranty rights apply to the providers products.Revocation Instruction
Address of the consumer
______________________________
The revocation instruction does not apply in case you are a company according to §14 of the Bürgerlichen Gesetzbuches (BGB) and upon conclusion of the contract are in exercise of a commercial or self-employed work.
Revocation Instruction
Every person that concludes a legal transaction for purposes that are mostly neither related to your commercial nor independent work is considered to be a consumer.
Right of Revocation
You have the right to revoke this contract within 14 days without stating any reasons. The revocation period counts 14 days starting on the day of the conclusion of contract. To exercise your right of revocation you are required to contact us (Outdooractive AG, Missener Str. 18, 87509 Immenstadt, phone number: 0049 832380060, fax number: 0049 83238006190, email: support@outdooractive.com) in form of a clear statement (e.g. a letter sent via mail, a telefax or an email) about your decision to cancel the contract. You may use the sample revocation form, however, it is not a requirement. To ensure the revocation period it is enough to send the revocation notification before the period is over.
Consequences of Revocation
Should you revoke the contract, we are required to pay back all expenses that we received from you including delivery charges (excluding additional costs that are a consequence of a different delivery method you choose instead of our standard, affordable method) immediately or 14 days after the day the revocation has reached us. We use the same payment method for the refund that we already used for the original transaction unless we explicitly agreed on a different transaction method; you will not be charged with additional fees due to the repayment.
Sample form Revocation
(If you want to revoke your contract, fill out this form and send it to us)
To
Outdooractive AG
Missener Str. 18
87509 Immenstadt
Mail: support@outdooractive.com
I/We (*) hereby revoke the contract I/we (*) concluded of the following purchased product (*) / the following service (*)
______________________________
Ordered on (*) / received on (*)
______________________________
Name of the consumer
______________________________
Email of the consumer
______________________________
Signature of the consumer (only by notification on paper)
______________________________
Date
(*) cross out if incorrect
The user explicitly agrees that the provider begins with the execution of the service before the end of the revocation period. The user knows that through his/her agreement the contract loses its revocation right with the beginning of the execution.
Storage of your order
The provider storages your order and the stated order details. The provider sends an email to the customer including the order confirmation / invoice with all order details as well as the terms and conditions.Online Dispute Resolution (ODR)
The EU commission has instituted an Online Dispute Resolution between companies and consumers in form of an internet platform (ODR). You will find the platform here: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN
We are obliged to resolve disagreements with consumers in front of a consumer arbitration board. Consumers can approach the following consumer arbitration board: Allgemeine Verbraucherschlichtungsstelle des Zentrums für Schlichtung e. V., Straßburger Str. 8, 77694 Kehl https://www.verbraucher-schlichter.de/
Customer Service
In case of further questions, complaints or reclamations you reach us via our customer service email (service@outdooractive.com). General requests are usually answered under 24 hours. In case of problems concerning premium purchases users are provided with assistance during the usual office hours (Monday to Friday between 9:00 am and 5:00 pm) as soon as possible.Customer information for the purchase of premium tours
Your contract partner
When purchasing a premium tour at the Outdooractive platform, a contract with the following party is formed:
Outdooractive AG
Missener Str. 18
87509 Immenstadt
Phone: +49 8323 8006-0
Email: support@outdooractive.com
Registry court, registry number: District Court Kempten, HRB 15575
VAT ID according to §27a UStG: DE 261707005
Outdooractive Aktiengesellschaft
Chairman of the Supervisory Board: Mathias Pauli
CEO: Hartmut Wimmer
Ordering process, contract conclusion
If a user wants to buy premium platform tours, a binding order can be placed on the platform in scope of a tour description. Another option is purchasing premium tours in the App Store or the Google Play Store via the app of the supplier. Regarding the purchase of premium tours in the App Store, the Apple GCT complement the following conditions. Regarding the purchase of premium tours in the Google Play Store, the Google Play Store GTC complement the following conditions.
For purchases on the platform of the provider the following terms apply: By offering premium tours, the provider makes a binding offer to conclude in a contract about said offers/performances. In order to complete the purchase the user needs to be registered on the platform or register for the first time. In case a user wants to view the premium tours non-binding, the descriptions can be clicked.
If the user opts for a premium tour, he or she can choose said tour by clicking the button [activate premium tour] and be lead to an order overview as well as the page “chose payment method”. The choice can be taken back by clicking the [back]-button. The page “chose payment method” displays the total price of the order. According to the chosen payment method a user has to either enter a credit card number or click [buy] or is forwarded to PayPal where the contract with the confirmation of the payment instruction is legally drawn up with Paypal.
The provider saves the contract text and is required to send the order details, an invoice and company’s terms and conditions to the user. The user can view his/her past orders in his/her profile at all times.
Statutory Warranty Rights
Towards customers the statutory warranty rights apply to the providers products.Revocation Instruction
The revocation instruction does not apply in case you are a company according to §14 of the Bürgerlichen Gesetzbuches (BGB) and upon conclusion of the contract are in exercise of a commercial or self-employed work.
Revocation Instruction
Every person that concludes a legal transaction for purposes that are mostly neither related to your commercial nor independent work is considered to be a consumer.
Right of Revocation
You have the right to revoke this contract within 14 days without stating any reasons. The revocation period counts 14 days starting on the day of the conclusion of contract. To exercise your right of revocation you are required to contact us (Outdooractive AG, Missener Str. 18, 87509 Immenstadt, phone number: 0049 832380060, fax number: 0049 83238006190, email: support@outdooractive.com) in form of a clear statement (e.g. a letter sent via mail, a telefax or an email) about your decision to cancel the contract. You may use the sample revocation form, however, it is not a requirement. To ensure the revocation period it is enough to send the revocation notification before the period is over.
Consequences of Revocation
Should you revoke the contract, we are required to pay back all expenses that we received from you including delivery charges (excluding additional costs that are a consequence of a different delivery method you choose instead of our standard, affordable method) immediately or 14 days after the day the revocation has reached us. We use the same payment method for the refund that we already used for the original transaction unless we explicitly agreed on a different transaction method; in no case you will be charged with additional fees due to the repayment.
Muster-Widerrufsformular
(If you want to revoke your contract, fill out this form and send it to us)
To
Outdooractive AG
Missener Str. 18
87509 Immenstadt
Telefaxnummer: 0049 83238006190
E-Mail-Adresse: support@outdooractive.com
I/We (*) hereby revoke the contract I/we (*) concluded of the following purchased product (*) / the following service (*) _________________________________
Ordered on (*) / received on (*)
_________________________________
Name of the consumer
_________________________________
Email of the consumer
_________________________________
Address of the consumer
_________________________________
Signature of the consumer (only by notification on paper)
_________________________________
Date
(*) cross out if incorrect
The user explicitly agrees that the provider begins with the execution of the service before the end of the revocation period. The user knows that through his / her agreement with the beginning of the execution of the contract loses its revocation right.
Storage of your order
The provider storages your order and the stated order details. The provider sends an email to the customer including the order confirmation / invoice with all order details as well as the terms and conditions.Online Dispute Resolution (ODR)
The EU commission has instituted an Online Dispute Resolution between companies and consumers in form of an internet platform (ODR). You will find the platform here: https://ec.europa.eu
We are obliged to resolve disagreements with consumers in front of a consumer arbitration board. Consumers can approach the following consumer arbitration board: Allgemeine Verbraucherschlichtungsstelle des Zentrums für Schlichtung e. V., Straßburger Str. 8, 77694 Kehl www.verbraucher-schlichter.de
Customer Service
In case of further questions, complaints or reclamations you reach us via our customer service email (service@outdooractive.com). General requests are usually answered under 24 hours. In case of problems concerning premium purchases users are provided with assistance during the usual office hours (Monday to Friday between 9:00 am and 5:00 pm) as soon as possible.